west elm - Los Angeles, California

Bryan Rone

The worst customer service. Absolutely no one in store but me at 12/15/24 at 12:15pm but there were 6 associates there and got no help. The worst. Avoid this location at all costs

Tim Braun

Warning. Despite the parking garage having signs and designated spots for West Elm Customer Pick Up. The store associates will not validate your parking ticket, even with purchase. So if you are picking anything up from this store, be prepared to pay $15 for parking. Fun!

July Cardoza

Beyond Angel and Silvia, who I have to admit are absolutely wonderful people and salesmen, the rest of the people that work here either have no manners or any idea of what’s going on. People come here and spend a lot of money and they expect to be treated with a certain level of respect and hospitality but that is rarely the case. Theresa and the other female whose name I couldn’t make out (Elyse?) are insufferable. I recently came into the store to pick up an order I placed with Silvia for a throw to be delivered to the store but when I got here the woman behind the desk, besides looking uninterested, had no idea where my item was. She asked me if I had received a notification assuring me that my item had been delivered and I replied that this was the only reason I was in the store. They searched for at least 15 minutes rarely ever saying a word to me . Again she asked me if I had received a notification and again I showed her my email through my phone and read her my order number. After another while the young man that works there finally came back out with my item in hand. A lackluster apology about wasting my item and finally I was out of there. Then I kept getting text and email notifications that I had the same item waiting for me at the store so I called and asked them to check the item as having been picked up. I shouldn’t have to tell anyone how to do their job. I also mentioned to Theresa that the person answering the phone should address herself but she said that the employees are not supposed to give us their name. I tried explaining that’s it’s just part of the etiquette of answering a phone but I chose not to get into it with her. I live down the street but I think I’ll just head to Burbank from now on.

It’s unfortunate because I really love Angel and Silvia but the rest of the staff is just not a good vibe.

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Very rude customer service and not a well managed store! They don't mind false advertisement at this particular store. They plastered a red tag sale sign on a shelf for planters of three different sizes. Of course they didn't display individual prices on any of them and when I inquired about the price on the smallest item they seemed bothered that I was interested in the supposed sale item and both representatives seem to be in on the dupe and were very rude and short with me. I did contact corporate and they informed this store has been getting a lot of complaints. Besides being in a dicey area with homeless sleeping outside the display windows and no availability of parking, I see no redeeming quality to visit this particular location.

L. H.

Meh. Everyone was super friendly when we came in. My issue is that when we called, we asked about parking because, as you know, parking in DTLA is a nightmare, and they said, “we validate!” that was it. We came in, tried a bunch, and then before we left, we asked if they validate, and they said only with purchase. I think they were irritated we didn’t buy the 2k chairs we were looking at. Are you effing serious? People have to pay $15 to go in and test couches, etc. Making your customers pay $15 for parking based on purchases when you clearly came in to test out the options is absolutely asinine, especially in DTLA. It left a really bad taste in my mouth and made me reconsider even buying from West Elm at all.

TLDR - there is parking, and they validate with purchase only! Parking is $15 without validation.

Morgan Davis

If I could give this place negative stars I would. Literally no one knows what’s going on, they happily swipe your card and take your money for items that takes months to arrive (if it even arrives at all) and just overall dishonest and will tell you anything just to get you out the door. I honestly wish I never gave this store the time of day, but here I am fighting to get almost 1k back from a rug ordered Feb 8th that I never received and even had the manager reassure me it would be received by April 28th after numerous delays. RUN the other way and spend your money anyplace else besides west elm

M D

i've purchased twice from west elm and both times had major issues. once they delivered the wrong item and made me pay for the shipping of the correct item. hard to believe, right? and the second time they left these huge boxes in my living room without unpacking and putting the furniture together like the white glove service promised. please take your business elsewhere to avoid constant headaches.

piama habibullah

Large store with everything neatly laid out and not one thing I wanted in stock. There was no one else in the store when I was asking the saleswoman questions and she was texting the whole time while I was standing right in front of her. Literally trying to show her a product on their website and she wouldn’t stop texting. Then told me not to order online but to order to their store so they get credit. Hell to the naw