Wargame Portal - Guntersville, Alabama

Christopher Shaver

The customer service and communication are top notch! Every purchase and experience I have had with Wargame Portal has been pleasurable. They contact me and provide timely updates on order status and make recommendations if an item may not be in stock for some time. I never wonder about my order status. Prices are great and other programs help me save money while building my 40K collection. I have no reason to shop anywhere else and am a happy and loyal customer! Thanks Wargame Portal for providing great service and pricing!

Thad Matheny

Great prices, phenomenal customer service.
Before the Custodes Combat Patrol and Battleforce were announced, I ordered several Custodes minis, some of which were not in stock and had to be ordered. A few days later, the new box sets were announced and contained the minis I had just ordered. Since the backordered units had not arrived for them, they had not shipped me the order yet, so I asked for a full refund because I planned to order the new box sets. They refunded me in full with no hassle and even signed me up for the preorder for both box sets when I mentioned I cancelled my order because I planned on buying the box sets instead.
As the day of the preorder approached, they emailed clear instructions to everyone who signed up for them. They were open and honest about Games Workshop's (GW) last-minute supply shift that left Wargame Portal unable to fulfill as many Battleforce orders as GW led them to believe. Wargame Portal even extended a generous coupon for a future order to those who missed out on the Battleforce because of GW's mistake.
I was fortunate enough to receive an opportunity to buy 1 of the few Battleforce sets they received from GW. Through my own fault, I accidentally preordered too many Combat Patrol sets and immediately contacted them asking for a partial refund. Again with no question asked, Wargame Portal immediately refunded me exactly as I requested. When I told them I was unable to apply a discount code to the Battleforce order, they refunded me the difference, again without any hassle!
When GW announced they had delivery delays, Wargame Portal let us know right away and promised to expedite those orders as soon as they arrived. Wargame Portal stayed true to their word an sent the box sets via expedited shipping to make up for another GW error. I have since received all of the box sets I had preordered (and some other minis I ordered at a separate date) in excellent condition.
Many of my customer service correspondences were conducted outside of their posted business hours. One such correspondence was the Combat Patrol refund; I requested it a little after midnight, and (to my pleasant surprise) it was refunded before 1am! They have truly gone above and beyond in working with me.
Wargame Portal has been a pleasure to do business with. I cannot recommend them enough!

Ricardo Mayans

My apologies for forgetting the gentleman's name who helped me. Customer service was five star he did what he could to find a replacement for one of the Citadel paints I will definitely order from this business again.

Harry Collins

I ordered the Kroot hunting pack box from them. It’s over 3 weeks later than the advertised delivery date and I still haven't received it. When I asked about starting a refund process as my package is obviously lost. I was told that it was their policy to not give refunds for lost packages because it was not their fault and I would not receive a penny of my $187 I spent on the box. I will never use their service again. They have poor customer service and there is no guarantee you will even receive what your ordered.

Andy Babcock

Great prices, decent selection of games workshop products and others, the shipping though is super fast! Ordered and it is shipped very quickly and I mean that it’s actually being shipped not just shipping label created. I will be ordering from them again for sure.

Isaac Gines

Amazing customer service I had a faulty warhammer 40k model come in the mail which sucked but they were so quick and were in constant contact with me every step of the way to help resolve the issue and get my replacement checked and shipped out to me 10 out 10 would highly recommend

Dex Shumway

Best online store for Warhammer Models in the US

Jaret Arnett