Spectrum Store

Worst customer service ever. Clara or Clair was obviously having a bad day and decided to take it out on anyone who walked in. I came in to return replaced equipment per spectrum’s instructions. Simple, right? Clara was completely unhelpful and horribly rude from the moment she opened her mouth. I worked in customer service for years, I would never let anyone like that represent my company, ever. The gentleman with the long hair still was not able to help, but he was courteous. Thank you for explaining the next steps.

We got a new TV and the Universal remote that came with our cable box would not communicate with it. When I went into the store to explain the situation, the man behind the counter was immediately understanding and extremely helpful. He explained that universal meant that it now was required for the control to communicate withof different models. He proceeded to then share with me three new remote controls and said he was sure one of them would work. He was correct and I am very happy and appreciative.

Talk about a mess of a location. Something is always down, preventing in store payments. They are excellent at pushing their automated garbage. In store customer service is a complete shot in the dark. Is there any aspect of this stupid expensive cable company that makes me feel comfortable as them as my no choice provider? Not for a second. Dealing with them over a phone will drive you to licking walls. Lots of time spent with little to no results. Absolutely horrible dealings. Please save your automated response of an apology. It’s worthless.

Came into the store this week 10/26/24, and informed the first available rep with very long hair (Best description-as i dont remember his name). Informed him i needed a sim card for my phone, as i recently transitioned to spectrum mobile and was told by the online support to go to the store since, i was not able to receive my sim via mail. I was immediately greeted with a bad attitude and lot of objections from the rep. Do i have a transfer code, my att account id? I asked i just need a sim card, i did sign a few items already with spectrum and was told that because of the process already conducted, signing the paper work for transfer etc, i just need the new sim card information. After questioning the in store reps process because my online support rep was very detailed and knowledgable. He insisted that NO the online support always sends ppl to the store with mis-information etc. So i spent 25-30minutes in the store on hold with ATT since my business account does not allow a quick retrieval of this transfer code he needed. I informed him this is taking a lot longer that i was expecting and have my pup in the car. He then provides me with a sim card and told me i can contact online support for further assistance. Now i was very specific in my request when i entered the store initially. To have the rep waste my time because of his need to feel whatever it was.. he needed, is ridiculous. As a business owner this is terrible service wasting my time and trying make me feel as if I was inconveniencing him and needing to go thru some ridiculous process, where he could have just verified my account and provide the sim card.

Horrible customer service experience, you could feel racism at its best expression, I didn’t do absolutely nothing to provoque the lady who apparently thought I was her worse nightmare,this happened today, Sunday 10/13/24 2:30pm …do they know that we the customers are the ones who allow them to have a salary…? Apparently they think their bosses produce the money or something like that….wow, can’t wait for another provider to move to Clermont so I can cancel my subscription with spectrum, not only bad internet service, now I get this horrible attitude like I owe them something….I was actually returning defective equipment…I believe I deserve a little courtesy…

Poor service inside the store. If I had not ordered online I would have left without their services. However phone support is great.

Rude and ridiculous experience today. The tiny dark-haired lady behind the counter is a terror.

Literally no customer service here at all. I was directed to come to this location by tech support due to my WiFi modem stop working after thunderstorm. I went into the location and the employee Traci told me she did have anymore equipment; Which was understandable due to the storm. However the defeated, aggressive vibe & unwilling to help or explain the issue is not expectable. I asked to call another store or if she could ship the equipment she said told me no. Thus why is this company paying this employee to not help their customer face to face. No support, empathy or solutions. I will be taking my WiFi business elsewhere.