Just Tires - Tustin, California

Jordan Dueck

Just Tires couldn't get the tire off the rim because "the tire blew up, and only the bead was left on the rim." I think it's because they are lazy and they would have to use hand tools on it. After trying to get it off using the machine, they said I'd have to come back the next day for someone special to take the beads off. I used a screwdriver and a pair of diagonal cutting pliers in the parking lot to get it off. If I had the correct tools like they have, it would have been easy. I did it there to prove a point. I had one side off as the manager passed me on his way to go home. They are lazy. They did not get my business. I went to America's Tire the next day, which has always been great. I went to Just Tires because they were the only ones open at 7:30 pm. If they don't know how to take a bead off a rim manually, how can you trust them with anything else? Just Tires? Just Lazy? Just Stupid?

Sean Hsu

I rarely write review online, not unless I can provide neutral enough comment. But even after over an hour think back of that instance, I still feel I need share my experience.
For those of you leave 5 stars reviews, I want to say I feel lucky for you got great experiences. To me wasn't that lucky I would think.
My bad experience was with a black receptionist. If there are others, I am sorry that I cannot provide more detail info like name to distinguish them out. Similar experience as some others provided review before, very unprofessional feeling I got just from less than 5 minutes interact with him. Started with no welcome greeting upfront which I can live with, but the conversation after that makes me feel I am the one ruined his day. I didn't know what I could have done to mess up his day while I was the first one stepped in, suppose to be the one received the most positive energy from employee the beginning of the day and had a happy conversation, but it didn't go that direction. Even with that, I still thought of give it a try to stay for the service. But I stepped out a minute later saying I changed my mind cause I kept getting this feeling from him that I am the one who has problem.
I try just simply stating what happened. nothing else, hope it can provide some value for potential customers as well as business owner. I would still think the business itself should be good in general from many other reviews provided, if you can choose which receptionist you want to work with...

Eric Tomlinson

Just met Emmett the manager at the front desk for the first time this afternoon. Love this guy! Brought my Denali in with front right tire losing pressure quickly on the freeway. He made me laugh and ordered tires from the warehouse immediately upon my request after discovering a screw in my inside sidewall. Great guy! Gets it done. Very personable and real. Appreciate his level of customer service and candor.

Vonnie Wei

I’ve been here twice now for same-day tire changes, and they’ve been able to change out my flat in under 90 minutes. Very reasonable prices and willing to accommodate to a certain budget. I recommend!

Himani Patel

I strongly advise against visiting this place. I visited yesterday to fix a flat tire, but before heading there, I called to inquire about their operating hours, as it was nearing closing time. Unfortunately, the person at the reception was extremely rude, unfriendly, and unhelpful. Upon arrival, the situation only worsened as he was incredibly offensive, speaking in a condescending tone and making weird hand gestures, exhibiting unacceptable racist behavior. Please steer clear of this place. Additionally, they overcharged me for a minor repair. Save yourself the trouble and find another service provider. Publishing the review with his picture just so the owner of the facility would know who that was.
Thanks!

Ying Liu

Customer service needs to improve and staff needs to be trained.
After I physically waited 2.5 hours in shop, I was told they can not do patch work on my nailed tire . There is nobody to inspect my car and give out information if it is repairable after take my car key during whole 2.5 hours waiting time. Very disjointed !!!

Adam T

The receptionist (a Black man) was very unprofessional. Never recommend this place.

Grace Su

This review is a little delayed, but well deserved. I was driving on the freeway, and next thing I hear is a pop. I then start seeing my tire pressure drop exponentially and instantly knew I had a flat. This occurred at around 7pm at night. As I wanted for a tow truck, I called around and no other tire place was open except Just Ties and Costco Tires. As expected, Costco Tires couldn't service me until tomorrow, but Just Tires said that they would be able to if I came in before 8pm, but no guarantees because they can't keep their workers past 8pm. Honestly, I was just grateful that they didn't immediately say no and that I'd have to wait until tomorrow. As a young woman, the first thing on my mind was my safety and getting this fixed asap as it was starting to get dark.

Thankfully, tow truck came and we were able to get there by about 7:45pm. Since it was 15 minutes before closing, I just expected they'd say to wait until tomorrow. However, the service guys there were extremely gracious and worked on replacing my flat tire quickly. I was offered 3 different options (thank you to the guy at the front for not taking advantage of the situation) and was back on the road with a new tire in less than 20 minutes.

Overall, I just wanted to give a big shoutout to the team there. Thank you SO much!