HTeaO - San Antonio (Alamo Ranch) - San Antonio, Texas

Heather .Heater

The staff was so friendly! The store was clean, and there were so many great choices to pick from!

We don't have any in Missouri and are avid tea drinkers, so when we got the chance, we stopped in and loved that they let you sample the flavors before you commit to a giant cup.

The unsweetened coconut and unsweetened Georgia peach were our favorites.

Michael Pilmore

HTeaO Review: A First-Time Visit

I recently visited HTeaO for the first time, and while there were some standout positives, my experience left much to be desired.

To start with the good: the store was spotless, well-organized, and had an impressive variety of teas to choose from. They also offered some unique items for sale that caught my eye, giving the place a fresh, modern feel. The environment was inviting, and I could see why HTeaO has gained popularity among tea enthusiasts.

However, as a first-time customer, the lack of customer engagement was disappointing. Despite the store being fully staffed and no other customers present, we were not acknowledged once during our visit. No one greeted us, asked if we needed help, or even checked in to see if we were finding everything okay. It felt as though we were invisible—“ghosted,” if you will.

Ultimately, this lack of interaction diminished what could have been a great first impression. While the tea selection was impressive, customer service is a key part of the experience, especially for new visitors who may need guidance. By the end of our visit, we left feeling overlooked and unwelcomed.

I hope this was just an off day for the staff, as HTeaO has a lot of potential. I would consider giving it another try, but I’d encourage the team to step up their engagement with customers—after all, it’s the personal touch that makes a brand memorable.

Kris Repino

Have liked the tea and the rewards program but for the last few months the rewards program app has been difficult to use at the stores and now they have changed the app and receipts and you can't earn points as you were able to in the past. Also there is no easy way to provide feedback other than going to the store.

Cassandra P

I LOVE tea! And HTeaO is thee spot! We went inside this visit and asked ourselves why we hadn’t the first time. I sampled many of the teas, particularly the unsweetened cause here’s the thing. If the tea is good unsweetened it’s going to be amazing sweetened. I left with an unsweetened tea completely un concocted. Next time I’m going to give a sweet tea a go and add to it.

heidy barajas

I’m not a big tea person, but I love their selection of sweet and flavorful drinks! When I went, this drive through worker Tabitha was so kind in assisting us on what to order, definitely going to come again!

Amanda Schubach

Love visiting this place, so many tea flavor options and the tea is never too sweet and always tastes fresh! My favorite is the high energy one!

Mrs. Hamilton

So far, so good. Went for a Jumbo the other day. Went for a gallon for tonight so I don’t have to keep going back while I study. I read reviews before I review and some of the reviews seem to complain about young staff. While the girl at the window asked us to repeat our order back to her, she still gave us our correct order. Sometimes young people are still experiencing what it’s like to do rush orders and are still organizing everything in their head and getting used to the job.

Maybe lazy San Antonio can invest a little bit more time into training the employees to combat the negative reviews. If it were my staff, I’d call them in for 1/2 pay paid training and time them on a simulated fast order. This will help them learn how to handle things during a rush. These kids have homework, too. Give them a break. We can always make our own tea but we’re clearly too lazy or too busy to, so….

Thanks for the teas! So far, they taste great!
Colossians 3:23

Adrian Hysten

They did a surprise soft opening on Thursday, January 20th. This allowed us to meet the owners, management, and the staff—all of which were very courteous and full of positive energy! This place will be successful! This new location has a lot better layout than the other San Antonio locations in terms of the interior and the drive thru. The teas were delicious (specifically, Blueberry Green) as always and the fruit was ultra fresh! It was a great experience! Highly recommend!