Frankie Shop - New York, New York

Andrea Rubas

I'm not from the area but I've known this brand for years, however I could not risk ordering online as in case the size is wrong, it'll be a huge hassle for returns.

Finally, I had a NYC trip this year and I literally reserved a date and times to visit both locations. I was surprised to see such negative reviews towards the brand, however upon reading, it's mostly the in store experience, not the quality itself. I still went despite such negative reviews.

What I like about the brand is the timeless aesthetic. With it being on the pricier side, I expected high quality clothing. It disappointed me a little to see a few loose stitches.

While the Crosby location really gave me an unwelcoming vibe, Bianca from Stanton made it a pleasant experience. She greeted me as soon as I came, acknowledged my presence and overall very helpful and polite. I don't need a red carpet experience but to be treated decently despite background or clothes I wear, that's something I appreciate. Thanks Bianca.

Aidan Lehfeldt-Ehlinger

HUGE shout out to Lauren at the SoHo Shop! She is the kind of employee any business would be lucky to have. Went way above and beyond for me. Love this store and appreciate the team at this location!

SM J

Good taste, poor quality. A shirt I bought from them discolored after the first wash. A year in, the stitches are fraying. I’ve seen better quality from Urban Outfitters.

Anne Guanzon

I see a lot of bad reviews online with the service, but when I came here, I did not have any bad experience at all. I came in and checked if they had the jacket I wanted, and they had 1 left, and the Sales girl was pleasant. I would come back if I'm I'm NYC again. The only thing when I went 11/2022, there was a line outside to get in. Hopefully, that's not a thing anymore since covid is done.

Darya Yu

The Frankie Shop delivered me a Faven Cropped Trench with several defects. There are holes all over the trench. The quality is terrible. I don't recommend the shop.

Update: The customer service is super nice.

keciane teixeira

I had a good experience today at TFS, better than the one at Crosby. Luckily they had the size I needed. The store was a bit crowded but expected for a Sunday. This location is more intimate. Overall would go back.

Varvara Corcos

Love this cozy store. Feel of French style, many flattering pieces, checking it out often to catch the sizes and almost always end up with a few pieces (pants/jackets/shoes). Jacket and pants from the store (belt my own addition &style twist)

Tara Roa

I went in to the Stanton street location to exchange a pair of pants for a smaller size and I have truly never been treated so poorly. I was appalled and now I truly feel very sad for any person who walks into that store to spend their hard earned money here.
There are small businesses all over NYC that one should support over this place. I was spoken down to and left feeling completely bewildered as to why exactly I was being so demeaned especially when my purchasing
History at The Frankie Shop was so extensive. Also, impossible to get a response over email or DMs to the business. The woman's name was Noelle or something like that but honestly, go to any other store, this place has bad reviews for a significant reason.