Bang & Olufsen Vancouver Flagship Store - Vancouver, British Columbia

David Seney

Horrible product, horrible support. You want to see what a $1,000 piece of garbage looks like. Watch the video

Banana PR

The Bang & Olufsen quality and sound is unparalleled and in a class of it's own. We had a few issues with bluetooth connections on some of our B&O headphones and B&O App so we brought it in to the Vancouver Flagship Store for help. Yunho Kim, the Manager of Sales and Marketing, took the time to help us resolve the issues. All the products we needed help with are now fixed and the sound quality is even better than before; amazing! We really appreciated the time he took to research and contact B&O engineers to resolve our issues. The store is safe and all staff/guests following all COVID-19 protocols. Thanks Kim for all your hard work and great customer service.

Sina

RIP ? you served great for a bit more than 2 years.
Quality sound always!
Reason for my one star for this brand and it has nothing to do with this store is that it is super expensive and you don't get what you've paid for. I bought a Beoplay H9I in 2021 and paid over 500 dollars! The headphone now keep disconnecting from my phone is almost unusable. The slider on one side is off it's joint and is loose and broken. This should not happen to a product of over 500 dollars this soon.

Gin Ren

Wonderful shopping experience and an amazing store. You don't only buy great speakers here but also enjoy the whole shopping experience. Ordered beosound shape from the store. Wasn't sure if the speaker could be delivered to Toronto since I live in Toronto and the store here permanently closed. Also, I wasn't sure about speaker installation since this is the speaker installed on the wall. Many uncertainties were holding me back. However, I had one of the best sales and aftersale services in life. Yunho, the store manager, arranged every single detail with me, nothing to worry about. I got my speaker shipped to Toronto less than a week. I was wondering about who will help me to install the speaker, Yunho found me the installer here in Toronto. Unfortunately, the government announced self-quarantine right after. Then, it ended up installing the speaker by myself. Yunho was always on the phone whenever I had challenging time to install the speaker until I figured everything out and started to enjoy music. The store here is highly recommended.

K.T.

Yunho and Kyle are brilliant. Excellent customer service! They attended to my concerns and gave all the answers that I need to know. They’re are very accommodating and great people to speak with. B&O is the best of choice for sound. Top notch masterpiece. Above all, I had a great experience! Thank you again for your help and I really appreciate it indeed.

Olena Os

Upd.: The issue was resolved by new store manager. Yunho Kim was very helpful, professional and pleasant to deal with. Thank you!

Frustrating experience. Bought Beoplay H9 here and in less then 3 weeks (!) noticed a rip on the cushion (obviously defective material). Store manager classified it as physical damage suggesting I cut it on purpose... and said they couldn't help so my only option is to purchase replacement cushions online. Great sound flawed by poor materials and ridiculously poor customer service, not recommended.

Richard Jiang

Always been a fan of Bang & Olufsen and so happy with the Beosound Stage purchase here at the flagship store. Kyle provided excellent customer service during my visit. He gave me a detailed demo and answered all the questions that I need to know. Will definitely come back and visit again!

Lian

音质特别棒 没有白等一个月。安装也很专业
感谢Kyle Mo 的推荐
和Zhang Chen的完美安装