A|X Premium Outlets Cypress - Cypress, Texas

sabrina lee

I was there last week and the Hispanic guy in his 40s who was the manager was rude. Told me to stop unfolding clothes. How am I going to see the design and feel material if i dont check the item. I didn't buy anything and left.

Vicente Vicente

Me gustó mucho es lago tranquilo para salir se compras

Confidential

Be careful before purchasing clothes from this store as likely this brand.

I purchased defective clothes (unfortunately, I did not know this when I purchased it). I brought it home and noticed the flaws.

I returned to the store shortly afterwards with the receipt and tags. The store said, they would not return it as it was damaged. Despite it not being worn, with full tags and a receipt (within the return window), they refused to exchange or return the product as they said it was damaged. I insisted it was purchased damaged (they should know that as quality companies know their products should last more than a day after the purchase). They said they have no idea what happened and they won't accept it. This was the manager and they said they won't direct me to someone who could help to help me as they said nobody would help me.

This is the store you are dealing with and the brand... The clothes were never able to be worn and they blamed me by stating "you need to be more careful on what you buy." I was thinking it was a quality brand / store like most others that care about quality, reliability and customer service...it sadly seems it's not. I think we need to be careful where we buy stuff from. This is not the store to buy things from, just imagine if you ended up getting a bad product and they treated you like this... I hope you never experience this.

Tung Thanh

Hàng hiệu , rất đẹp hạ giá 50%

Tuey Bamby

What an absolutely horrid experience!! I went in and picked up three items - one of those was from the clearance section. Clearance section typically had pants from $19.99 and $29.99. When it came to my turn, the checkout guy (who was new) went and asked his manger. He came back and said that it was $79.99! This in itself is bizarre- being Armani Exchange, who would the clearance be only a 30% discount? (All the other items were 80+% discounted). When I explained myself and told the manager that I picked this from the clearance section, she doubled down and said that is how the machine stamps it. I tried to explain that the rest are also similar to 20-30 price range. She refused to listen.

The worst was yet to come - as soon as I turned, she and the other guy started laughing at me! I mean - at the very least, wait for me to leave the store!!

This is in such a stark contrast to how they treat you at the Armani store. It was shocking and embarrassing.

arturo a rodriguez

Nice stuff great prices but poor service. One of the ladies' staff looked annoyed when I was asking questions about sizes.

Alberto Hoyos

Extremely rude and disrespectful personnel, the manager Tyrel Williams made me feel one of the most embarrassing days of my life. I was asking to try a pair of shoes and this person rudely told me that I can try only one shoe (the right or the left) but not both at the same time. When asked why, an employee told that they were afraid I will run with the shoes. No way I could try those shoes even when I was the only customer at that time (with 5 employees looking the scene). I am 48 years old and was there with my mom that have 70 years old. How they can think I am a thief? Because I am Latin? That discriminatory attitude made me feel humiliated, discriminated and embarrassed like never before. I love Armani and use to buy most of my clothes from the brand, even that day I was wearing Armani my self, but I don’t think I will ever buy in that store with that management again.

David Alvarez

This location has poor customer service. The personnel at this location treated me like I was not worth their time nor attention. The manager further exacerbated this message by saying nothing and allowing her employee to continue to insult and discriminate against me. I do not recommend anyone patronize this establishment.